Installation Problem

Hi,

A user reported the following message when trying to install my software. I
use MS P&DW.

-->8---

I get a "16bit Windows Subsystem"  windows popup with following message.
c:\windows\system32\autoexec.nt. the system file is not suitable for running
MS-DOS and microsoft Windows applications. Choose 'Close' to terminate the
application.

--->8---

Any ideas what I can tell him?

My software is a VB6 program not a DOS program.

Ken

"Ken Uzzell" <kevala@pacific.net.au> wrote in message
news:7JNke.15176$Le2.96552@nasal.pacific.net.au...
> Hi,
>
> A user reported the following message when trying to install my software.
> I
> use MS P&DW.
>
> -->8---
>
> I get a "16bit Windows Subsystem"  windows popup with following message.
> c:\windows\system32\autoexec.nt. the system file is not suitable for
> running
> MS-DOS and microsoft Windows applications. Choose 'Close' to terminate the
> application.
>
> --->8---
>
> Any ideas what I can tell him?
>
> My software is a VB6 program not a DOS program.


I've heard of this before, but have never encountered it myself.  I know
this issue has been brought up before.  I suggest you search www.google.com.
You should be able to find a previous message with the answer. The only
thing I could find in MS's KB pertained to installation of Visual Studio
itself, but I would imagine the problem could very well be the same.  So,
you might want to take a look at this:

PRB: "Invalid Command" or "Installation Wizard" Errors During Setup After
the CD Key Prompt
http://support.microsoft.com/defaul...kb;en-us;250343

In any case, it's a configuration issue with Windows.

--
Mike
Microsoft MVP Visual Basic

Thanks MikeD,

I've asked him to restart in safe mode and install from there. I haven't yet
heard back.

Ken

"MikeD" <nobody@nowhere.edu> wrote in message
news:%23fnfEZMYFHA.2884@tk2msftngp13.phx.gbl...
>
> "Ken Uzzell" <kevala@pacific.net.au> wrote in message
> news:7JNke.15176$Le2.96552@nasal.pacific.net.au... 
software. 
the 
>
>
> I've heard of this before, but have never encountered it myself.  I know
> this issue has been brought up before.  I suggest you search
www.google.com.
> You should be able to find a previous message with the answer. The only
> thing I could find in MS's KB pertained to installation of Visual Studio
> itself, but I would imagine the problem could very well be the same.  So,
> you might want to take a look at this:
>
> PRB: "Invalid Command" or "Installation Wizard" Errors During Setup After
> the CD Key Prompt
> http://support.microsoft.com/defaul...kb;en-us;250343
>
> In any case, it's a configuration issue with Windows.
>
> --
> Mike
> Microsoft MVP Visual Basic
>
>
>

Hi Mike,

My user booted in safe mode but the installation still gave the same error.

He has windows XP, Service Pack 2 installed. Are there any known issues with
MS XP Service pack 2?

Regards
Ken

"Ken Uzzell" <kevala@pacific.net.au> wrote in message
news:IdXke.15600$Le2.97067@nasal.pacific.net.au...
> Thanks MikeD,
>
> I've asked him to restart in safe mode and install from there. I haven't
yet
> heard back.
>
> Ken
>
> "MikeD" <nobody@nowhere.edu> wrote in message
> news:%23fnfEZMYFHA.2884@tk2msftngp13.phx.gbl... 
> software. 
message. 
> the 
> www.google.com. 
So, 
After 
>
>