Technical Support Representative - Bilingual Contract

Our client is sing people with the following skills:

1. Must be fully bilingual in English and French (both oral and written)
2. OS Windows 95/98/200/NT/XP Driver Configuration
3. Strong Interpersonal and communication skills

Responsibilities will include:

1.  Provide 2nd Tier Customer/Dealer Support for both technical and
non-technical issues by phone, e-mail      and fax on  Wireless Terminals
(ie cell phones).
Consumer Electronics (ie - TV's) and Information Technology (ie
- monitors and printers).
2.  Educate customers on how to use Cell phones effectively
3.  Receive in excess of 80 inbound calls per day
4.  Handle irate customers with courtesy
5.  Log & Update Customer Service Databases
6.  Utilize soft skills for fast, courteous, friendly service to both
internal and external clients using voice and      e-mail communications.
7.  Maintain productivity standards, (Talk time, Quality, Service Levels,
first Time Call Resolution, Customer      Satisfaction).
8.  Conduct User trials and special projects for research, development
and documentation
as required or requested.


Please send resumes jobs@systemsontime.com