RESUME: Technical Communication/Data Conversion/Systems Testing/Application Support/H

JOE J. POHL
Cambridge, ON N3H 2G6
(519) 721-5158  joep@alumni.uwaterloo.ca

Objective
To continue to grow and learn in the field of technology in the
process of expanding my technological knowledge and experience in
technology architecture and support.

IT PROFESSIONAL
A Systems Support Analyst (B.A.Sc.) with 5+ years progressive experience in
the
information technology industry supporting, developing and implementing
management systems
providing workable, effective, time-sensitive solutions to the client. Adept
at: technical

documentation,
QA testing, customer/application/technical support, data conversion and
quality control of data.
Familiar with Software Development Life Cycle (SDLC).  Effective decision
making skills, a

positive
attitude  and superb organizational skills.  Excellent communication and
decision making skills.


COMPUTER SKILLS
Programming/Scripting Languages:  FoxPro, SQL/Oracle, HTML, FORTRAN.
Operating Systems:  UNIX, DOS, Windows 95/98/NT/2K/XP.
Software:  Adobe Acrobat/FrameMaker, MS
Word/Excel/Access/PowerPoint/Outlook/  Project,
Photo Editor, Paint Shop Pro, Lotus 1-2-3, WordPerfect, SAS, ABC Flow,
AutoCAD R2000,
ArcView GIS, CableCAD, Echelon, HTML Help Workshop, Adobe  FrameMaker,
Stantec
IMA/WMA/PMA.


WORK EXPERIENCE

DATA ANALYST, Data Processing, Data Services Division(Seasonal)  August
2003 - Nov. 2003
Roadware Group Inc., Paris, ON
Using proprietary software and advanced SQL programming, summarized road
survey data on
a variety of intervals using Microsoft Visual FoxPro as a primary processing
tool.

SYSTEM SUPPORT ANALYST,  Infrastructure Management February  1998 - June
2003
Stantec Consulting Ltd., Kitchener, ON
Provided 1st level software support to customer base using proven problem
solving and highly
developed communication skills.
Performed product end user technical support via telephone, testing,
documentation and
distribution for infrastructure management systems (roads, bridges,
utilities, sewers, signals,
sidewalks, signs, water mains, etc).
Supported clients in installing and configuring company software products,
over the telephone,
via email and in writing.
Ensured customer satisfaction through efficient, effective
troubleshooting, diagnosis, and
resolution of client problems and questions, and maintained of a tracking
system for all
incoming client software issues.
Created installation setup programs for software distribution and prepared
setup installations

to
be shipped to clients.
Successfully completed testing strategy development, test planning, test
case development,
test case execution and test reporting for infrastructure management
software.
Provided systems (including GIS interface) documentation (technical
manuals, on-line help files
and training documents) for numerous municipal clients.

CADD TECHNICIAN Dec. 1997 - Jan. 1998
Contract CADD Technologies Inc. (for Burlington Hydro Electric Commission),
Kitchener, ON
Updated electrical distribution drawings using AutoCAD R14 and entered
CableCAD data.

COMPUTER SYSTEMS SUPPORT (Contract) April - May 1997
Gamsby and Mannerow Limited, Guelph, Ontario
Successfully established an MS Access 97 relational database system to
manage large
volumes of projects and drawing data of the engineering consulting company.

SOILS TECHNICIAN (Co-op Work Term Contract) Sept. - Dec. 1994
Toronto Transit Commission, Toronto, Ontario
Assisted engineers with coordinating and implementing geotechnical
subsurface and
environmental (hydrogeological) investigations for TTC projects.

ENGINEERING ASSISTANT (Co-op Work Term Contracts) Jan. - April 1994
Public Works and Government Services Canada, Toronto, Ontario May - August
1993
Architectural and Engineering Services   Sept. - Dec. 1992
Compiled a computer inventory of environmental issues (contaminated sites,
fuel/hazardous
storage sites, solid waste sites) on federal Indian reserve lands permitting
prioritization of
requirements for environmental assessments and direction of consultants.

EDUCATION

B.A.Sc., Civil Engineering  (First Class Honors),Option in Water Resources
1995
University of Waterloo, Waterloo, Ontario
Project: Analysis of Tritium Migration at the Bruce Nuclear Power
Development Radioactive
Waste Operations Site. Advisor Jon Sykes,  Involved use of computer ground
water flow and
contaminant transport finite element modeling and simulation programs to
successfully forecast
leachate impact.

Technical Courses:  Differential Equations, Probability and Statistics,
Operations Research
(Engineering Optimization), Digital Computation

OTHER COURSES, TRAINING & SEMINARS

MS Word/Excel/Access/PowerPoint - St. Louis Adult Learning Centre,(100
hours) April-July, 2004
AutoCAD 2000 - St. Louis Adult Learning Centre,(200 hours) Feb.-April, 2004
First Aid Training Emergency Level - Emergency Care Instruction Services
(E.C.I.S.), 2001
Seminar - Exceptional Customer Service, Sept. 1998
Training Program in Quality Assurance, HJM Quality Ed., Guelph - (500 hours)
June-Nov. 1997
MS Windows /Word/Excel/PowerPoint/Access/Project - (200 hours) Jan..-April,
1997
Industrial Engineering / Quality Assurance / AutoCAD courses - Conestoga
College, 1995-1997
Co-ordinate Measuring Machines (CMM)
Metrology
Geometric Dimensioning and Tolerancing (GD & T)
Quality Systems: ISO 9000
Work Measurement & Analysis I (Motion Time Study)
Manufacturing Processes
Systematic Layout and Planning I (Plant Layout)
AutoCAD Level I

VOLUNTEER

QUALITY ASSURANCE TRAINEE PLACMENT (4 Ws) Nov. 3 - 28, 1997
(As a component of the Training Program in Quality Assurance - HJM Quality
Ed. Consultants)
Walker Exhausts Division of TENNECO Automotive, Cambridge, Ontario
u Created SPC charts and performed Capability Analysis in DL 9000 and
documented an
inventory of fixtures/gauges according to requirements of QS-9000.

AFFILIATIONS, AWARDS AND CERTIFICATIONS
Association of Professional Engineers of Ontario: Licensed Professional
Engineer (P.Eng.)
Microsoft Office Specialist (MOS) certification Microsoft Access,
PowerPoint - Microsoft Corp.
Optimist International Essay Contest, Kitchener-Waterloo and District
Winner, 1989