MSDN - MSDN downloads

Author

MSDN downloads

Barry Gross

2005-02-18, 3:56 pm

This group doesn't look to active and maybe there is better place for this
posting, but here goes.

I am having intermittent connection problems downloading items off the MSDN
site using Microsoft File Transfer Manager. It will work fine for two or
three days and then quit working for w

s at a time. I get a timeout
message when trying to connect. I have looked at the traffic leaving my
firewall and I see it leave, but I never get a response from MS. I have
tried to open a case with Microsoft, but they keep asking for screen shots,
what web page I am having troubles brining up, and numerous other request
for irrelevant info. Anyone have any ideas/suggestions?

TIA
regards,
Barry

Henry Markov

2005-02-18, 3:56 pm

Barry,
I don't have a suggestion but I have the opposite experience. I've never had a
problem downloading either to a machine on my corporate network or to a home
machine via DSL. I'm talking about MSDN Subscriber downloads that are as large
as a DVD image. However I imagine that MS has many download servers so it is
conceivable that you home on different machines, different subnets, etc. I
would assume that MS thinks the problem is on your end. If you pay in some way
for your downloads, such as being an MSDN subscriber, then I think there are
several channels, e.g. the "concierge" who would listen seriously to you.

Henry

Barry Gross wrote:
>
> This group doesn't look to active and maybe there is better place for this
> posting, but here goes.
>
> I am having intermittent connection problems downloading items off the MSDN
> site using Microsoft File Transfer Manager. It will work fine for two or
> three days and then quit working for w

s at a time. I get a timeout
> message when trying to connect. I have looked at the traffic leaving my
> firewall and I see it leave, but I never get a response from MS. I have
> tried to open a case with Microsoft, but they keep asking for screen shots,
> what web page I am having troubles brining up, and numerous other request
> for irrelevant info. Anyone have any ideas/suggestions?
>
> TIA
> regards,
> Barry

Andy Boyd [MS]

2005-02-21, 8:56 pm

I'd recommend going back to the site and opening a contact us escalation -
this will get routed to the ops group that runs the download servers. There
may be some sort of routing/name resolution issue with your network or
firewall setup that could be causing this.

A.
"Henry Markov" <jnhblhr@yahoo.com> wrote in message
news:4216183C.D21809CD@yahoo.com...[color=darkred]
> Barry,
> I don't have a suggestion but I have the opposite experience. I've never
> had a
> problem downloading either to a machine on my corporate network or to a
> home
> machine via DSL. I'm talking about MSDN Subscriber downloads that are as
> large
> as a DVD image. However I imagine that MS has many download servers so it
> is
> conceivable that you home on different machines, different subnets, etc.
> I
> would assume that MS thinks the problem is on your end. If you pay in
> some way
> for your downloads, such as being an MSDN subscriber, then I think there
> are
> several channels, e.g. the "concierge" who would listen seriously to you.
>
> Henry
>
> Barry Gross wrote:

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