MSDN - FTM does not work

Author

FTM does not work

Mike Carr

2004-03-28, 10:07 pm

Every time I try to download something from the Subscriber download page I get an error.

I tried below steps with no luck, if I try to run it manually I receive an error "Application Failed: A serious installation error occurred". I also noticed that the files TransferMgr.cnt and TransferMgr.hlp did not exist. Any suggestions?
1.. Clear cookies and temporary Internet files from your browser.
2.. Set https://msdn.one.microsoft.com as a trusted site.
3.. Set your security level to low or medium/low.
4.. Set your browser to automatically update when a new page is available by following these steps:
A. In Internet Explorer, go to Tools|Internet Options.
B. On the General tab, click "Settings" in the Temporary Internet Files section.
C. In the "check for newer versions of stored pages" section choose automatically.
D. Click OK
E. Click OK

Ensure that you are logged in as an Administrator, and try downloading again.

--
MICHAEL CARR

Mike Carr

2004-03-28, 10:07 pm

Is this the wrong newsgroup for this question?

--
MICHAEL CARR
"Mike Carr" <mcarr@san.rr.com> wrote in message news:eBfe3fFCEHA.3928@TK2MSFTNGP09.phx.gbl...
Every time I try to download something from the Subscriber download page I get an error.

I tried below steps with no luck, if I try to run it manually I receive an error "Application Failed: A serious installation error occurred". I also noticed that the files TransferMgr.cnt and TransferMgr.hlp did not exist. Any suggestions?
1.. Clear cookies and temporary Internet files from your browser.
2.. Set https://msdn.one.microsoft.com as a trusted site.
3.. Set your security level to low or medium/low.
4.. Set your browser to automatically update when a new page is available by following these steps:
A. In Internet Explorer, go to Tools|Internet Options.
B. On the General tab, click "Settings" in the Temporary Internet Files section.
C. In the "check for newer versions of stored pages" section choose automatically.
D. Click OK
E. Click OK

Ensure that you are logged in as an Administrator, and try downloading again.

--
MICHAEL CARR

Robert Comer

2004-03-28, 10:07 pm

What's the error you get when you try and download and on which files?

Do you have a firewall between you and the internet?

- Bob Comer

"Mike Carr" <mcarr@san.rr.com> wrote in message
news:Ot0YIYrCEHA.2600@TK2MSFTNGP09.phx.gbl...
Is this the wrong newsgroup for this question?

--
MICHAEL CARR
"Mike Carr" <mcarr@san.rr.com> wrote in message
news:eBfe3fFCEHA.3928@TK2MSFTNGP09.phx.gbl...
Every time I try to download something from the Subscriber download page I
get an error.

I tried below steps with no luck, if I try to run it manually I receive an
error "Application Failed: A serious installation error occurred". I also
noticed that the files TransferMgr.cnt and TransferMgr.hlp did not exist.
Any suggestions?
1.. Clear cookies and temporary Internet files from your browser.
2.. Set https://msdn.one.microsoft.com as a trusted site.
3.. Set your security level to low or medium/low.
4.. Set your browser to automatically update when a new page is
available by following these steps:
A. In Internet Explorer, go to Tools|Internet Options.
B. On the General tab, click "Settings" in the Temporary Internet Files
section.
C. In the "check for newer versions of stored pages" section choose
automatically.
D. Click OK
E. Click OK

Ensure that you are logged in as an Administrator, and try downloading
again.

--
MICHAEL CARR

Mike Carr

2004-03-28, 10:07 pm

"Application Failed: A serious installation error occurred"

I get this whenever I try to start the app manually or download from the
MSDN site. If I try from another computer everything is fine.

Is there any way to completely uninstall it? or get verbose information?

--
MICHAEL CARR
"Robert Comer" <bobcomer@mindspring.com> wrote in message
news:OZuyzWtCEHA.2560@TK2MSFTNGP12.phx.gbl...
> What's the error you get when you try and download and on which files?
>
> Do you have a firewall between you and the internet?
>
> - Bob Comer
>
>
> "Mike Carr" <mcarr@san.rr.com> wrote in message
> news:Ot0YIYrCEHA.2600@TK2MSFTNGP09.phx.gbl...
> Is this the wrong newsgroup for this question?
>
> --
> MICHAEL CARR
> "Mike Carr" <mcarr@san.rr.com> wrote in message
> news:eBfe3fFCEHA.3928@TK2MSFTNGP09.phx.gbl...
> Every time I try to download something from the Subscriber download page
I
> get an error.
>
> I tried below steps with no luck, if I try to run it manually I receive
an
> error "Application Failed: A serious installation error occurred". I also
> noticed that the files TransferMgr.cnt and TransferMgr.hlp did not exist.
> Any suggestions?
> 1.. Clear cookies and temporary Internet files from your browser.
> 2.. Set https://msdn.one.microsoft.com as a trusted site.
> 3.. Set your security level to low or medium/low.
> 4.. Set your browser to automatically update when a new page is
> available by following these steps:
> A. In Internet Explorer, go to Tools|Internet Options.
> B. On the General tab, click "Settings" in the Temporary Internet
Files
> section.
> C. In the "check for newer versions of stored pages" section choose
> automatically.
> D. Click OK
> E. Click OK
>
> Ensure that you are logged in as an Administrator, and try downloading
> again.
>
>
> --
> MICHAEL CARR
>
>

Robert Comer

2004-03-28, 10:07 pm

> "Application Failed: A serious installation error occurred"

I haven't seen this particular problem. :(

> I get this whenever I try to start the app manually or download from the
> MSDN site. If I try from another computer everything is fine.
>
> Is there any way to completely uninstall it? or get verbose information?

It sounds like an ActiveX dll/registration problem and MSDN support should
be able to tell you how to fix it if you contact them directly.

- Bob Comer

"Mike Carr" <mcarr@san.rr.com> wrote in message
news:%23S18ED4CEHA.3568@tk2msftngp13.phx.gbl...
> "Application Failed: A serious installation error occurred"
>
> I get this whenever I try to start the app manually or download from the
> MSDN site. If I try from another computer everything is fine.
>
> Is there any way to completely uninstall it? or get verbose information?
>
> --
> MICHAEL CARR
> "Robert Comer" <bobcomer@mindspring.com> wrote in message
> news:OZuyzWtCEHA.2560@TK2MSFTNGP12.phx.gbl...
page[color=darkred]
> I
receive[color=darkred]
> an
also[color=darkred]
exist.[color=darkred]
> Files
>
>

James van Eaton

2004-03-28, 10:08 pm

Please use the "contact us" form at the bottom of
http://msdn.microsoft.com/subscriptions/downloads so it can be routed to the
correct support team. Thanks,

James van Eaton
Program Manager, MSDN Subscriptions

"Robert Comer" <bobcomer@mindspring.com> wrote in message
news:OsaQgA5CEHA.1456@TK2MSFTNGP09.phx.gbl...
>
> I haven't seen this particular problem. :(
>
information?[color=darkred]
>
> It sounds like an ActiveX dll/registration problem and MSDN support should
> be able to tell you how to fix it if you contact them directly.
>
> - Bob Comer
>
>
>
>
>
> "Mike Carr" <mcarr@san.rr.com> wrote in message
> news:%23S18ED4CEHA.3568@tk2msftngp13.phx.gbl...
information?[color=darkred]
> page
> receive
> also
> exist.
choose[color=darkred]
downloading[color=darkred]
>
>

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