Delphi - Software won't run on new Dell

Author

Software won't run on new Dell

Ian Patton

2005-02-12, 3:58 pm

Hi folks:

On of my customers recently bought a new Dell desktop computer (I don't know
the model). When she tries to run my software on this system, it causes a
GPF and the system needs to re-boot. I've checked with various customers of
mine - they are running my software on all kinds of hardware configurations
and all flavours of Windows starting at Win98 and no one has had this
problem. Has anyone else seen this problem crop up before. It seems odd to
me that hardware could cause this kind of a problem. I had thought that
perhaps some utility running in the background might be the cause, but at
the moment I am stumped.

Any help would be much appreciated.

Thanks,
Ian

Jamie

2005-02-12, 8:58 pm

Ian Patton wrote:
> Hi folks:
>
> On of my customers recently bought a new Dell desktop computer (I don't know
> the model). When she tries to run my software on this system, it causes a
> GPF and the system needs to re-boot. I've checked with various customers of
> mine - they are running my software on all kinds of hardware configurations
> and all flavours of Windows starting at Win98 and no one has had this
> problem. Has anyone else seen this problem crop up before. It seems odd to
> me that hardware could cause this kind of a problem. I had thought that
> perhaps some utility running in the background might be the cause, but at
> the moment I am stumped.
>
> Any help would be much appreciated.
>
> Thanks,
> Ian
>
>
it would be nice to explain the nature of your program, what it does and
so that one could better associate with your problem..
its more than likely your using code that may not be checking for the
results of some function and assuming too much.
its very possible some software/hardware config may not be present
that you totally ignored.
and it depends on why kind of error it is. is it coming from a
system DLL, Driver ect. ? or is it being reported from an address
space with in your app?
what you should do is generate a map file of your app and always
keep a copy of the latest on each build, especially when backing up the
product just after ship, this way you can dig out the map file of that
exact version the customer is using and trace back the address with in
proximate area of your source code.

Ian Patton

2005-02-12, 8:58 pm

Thanks Jamie:

I have a bunch of utilities called Foodbankware at
http://www.hyperscribe.ca/foodbank.htm

On this customers new system none of these will run (the important program
is called Prose) and yet no one else I know has a problem. Very, very weird
:-(

Thanks again,
Ian

"Jamie" < jamie_5_not_valid_after_5_Please@charter
.net> wrote in message
news:bJuPd.9076$2u2.6557@fe06.lga...
> Ian Patton wrote:
> it would be nice to explain the nature of your program, what it does and
> so that one could better associate with your problem..
> its more than likely your using code that may not be checking for the
> results of some function and assuming too much.
> its very possible some software/hardware config may not be present
> that you totally ignored.
> and it depends on why kind of error it is. is it coming from a
> system DLL, Driver ect. ? or is it being reported from an address
> space with in your app?
> what you should do is generate a map file of your app and always keep a
> copy of the latest on each build, especially when backing up the product
> just after ship, this way you can dig out the map file of that
> exact version the customer is using and trace back the address with in
> proximate area of your source code.
>
>

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