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| "Robert Wagner" <spamblocker-robert@wagner.net> wrote in message
news:fujk319kcefe1q2gc6mcp77546qfuvjqpd@
4ax.com...
> On Thu, 17 Mar 2005 17:22:08 GMT, "jce" <defaultuser@hotmail.com>
> wrote:
>
> After my ex dishwashered my Wusthofs, I called their US sales rep for
> replacement of the handles or knives. His best offer was a new set
> 'at cost' i.e. 50% of list. What about the lifetime warranty? The
> warranty doesn't cover abuse.
Actually it is covered by whatever the person you are talking to covers it
for. I've found that a modicum of friendliness goes a long way. I do know
for a fact that one Chef took his knife back because it bent when he dropped
it. In the interest of customer satisfaction they let it go. You just
need to convince them that 'other than this incident' you love their
products and would want to buy again, but that this disappoints you and
you've read online it's quite common not like 'xxxx'. As I've said before,
I tried this with my car and VW gave me an $800 rebate on work done......and
yes, I got rid of the one VW immediately afterwards.....but I kept my other
one and I love it to pieces...This $800 dollars means that I continue to
recommend people towards my car even today - I've probably made them their
money back by now......
JCE
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