| Robert Wagner 2005-03-19, 3:55 am |
| On Fri, 18 Mar 2005 14:43:16 GMT, "jce" <defaultuser@hotmail.com>
wrote:
>Actually it is covered by whatever the person you are talking to covers it
>for. I've found that a modicum of friendliness goes a long way. I do know
>for a fact that one Chef took his knife back because it bent when he dropped
>it. In the interest of customer satisfaction they let it go. You just
>need to convince them that 'other than this incident' you love their
>products and would want to buy again, but that this disappoints you and
>you've read online it's quite common not like 'xxxx'. As I've said before,
>I tried this with my car and VW gave me an $800 rebate on work done......and
>yes, I got rid of the one VW immediately afterwards.....but I kept my other
>one and I love it to pieces...This $800 dollars means that I continue to
>recommend people towards my car even today - I've probably made them their
>money back by now......
Automobile companies are infamous for discontinuing models and whole
product lines that people love. I've loved: MG 1100, BMW 4-cylinder,
Corvair v2, Oldsmobile Toronado (owned four), Ford Escort GT, Honda
CRX, Mazda MX6 and small Saturn. They're all gone now, not from lack
of demand but lack of supply. BMW's retro Mini (Cooper) has been very
successful. So has the retro VW beetle, now a disguised Golf.
Car makers are more interested in some executive's vision than in
customer opinion. Saturn began as an exception, giving people what
they really wanted. After five years, they devolved to being like the
others.
My next car will probably be Korean .. because they seem to care the
most about value and customers.
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