Home > Archive > Cobol > January 2005 > Undocumented Fujitsu error message (another one...)
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| Author |
Undocumented Fujitsu error message (another one...)
|
|
| Pete Dashwood 2005-01-09, 3:55 pm |
| Has anyone ever seen a message come out of both PowerCOBOL and COBOL97
projects that appears as follows?:
NETWORK: NETWORK DRIVER APPEARS NOT TO BE SERVING THIS DIRECTORY
Why does it need a network driver on a standalone system? What directory is
it talking about? I can't believe how useless some of these messages are.
The project managers abort and it is not possible to compile or use COBOL,
as the project cannot be opened.(It MIGHT be possible to run these steps
manually, I haven't tried...)
I recently cleaned up my registry and obviously there was a setting there
that causes this if it is removed. Running Win XP Pro it should be a simple
matter to do a system restore and get back to where we were. I did this, but
all system restores have failed, and the result is that the system is left
unchanged.
I've checked the system paths and they are all intact.
I have no idea what this message is about. The system is currently not
networked and it makes no difference if I move the files to any other
directory, the same message appears.
I ran the repair facility of Enterprise COBOL, but it made no difference.
I don't want to have to uninstall and re-install COBOL because of all the
nonsense with transfering the license to a floppy and so on and, it is a
couple of years since I did it so I've forgotten how to go about it. (Can
probably read about it in Fujitsu notes).
If anyone can shed any light or give me a clue on this stupid meaningless
message, I'd be grateful.
Pete.
| |
| Donald Tees 2005-01-09, 3:55 pm |
| Pete Dashwood wrote:
> Has anyone ever seen a message come out of both PowerCOBOL and COBOL97
> projects that appears as follows?:
>
> NETWORK: NETWORK DRIVER APPEARS NOT TO BE SERVING THIS DIRECTORY
>
A WAG, but could it be a mapped drive or a CD? I know in both cases. FJ
does some wild and wooly things with drivers.
Donald
| |
|
| Neither of these has an impact on the Fujitsu license.
| |
| Howard Brazee 2005-01-09, 3:55 pm |
|
On 7-Jan-2005, "Richard" <riplin@Azonic.co.nz> wrote:
> Many new machines these days have no floppy at all, I have just bought
> a laptop that doesn't. It does have a CD Writer (DVD combo), many
> desktops are made like this too.
My wife bought a USB floppy drive when she bought her laptop.
| |
| steve.t 2005-01-10, 3:55 pm |
| A friend of mine and I were just discussing these context sensitive
messages earlier this w . And you are correct, they are utterly
worthless unless you've had the problem before and have some idea about
it.
The new kids in development think that the xxxnnns or ssscccnns formats
are ancient and worthless (xxx being a three letter ID that matches the
component, nnn being a unique number of 3-4 digits and s being a
severity such as W/I/E/S. And then the sssccc being system and
component (seen in VM/CMS systems)).
Perhaps if more companies were aware of how difficult it is to diagnose
problems because the issuer of a message doesn't identify themselves,
they might force Micro$**t to do a better job with *all* their
software. But even better will be to force the OPEN world to do the
same thing! Try finding something like this in MAN pages!
Now more to your point, could it be that the way FJ goes about getting
to a certain folder it would appear to be a network read/write attempt
and so XP is complaining?
Otherwise, you may have to scan all the .exe and .dll files for the
majority of that message and then try to find why that particular
component is issuing it.
Regards,
Steve.T
| |
|
| The Fujitsu license scheme does not rely on a floppy. I transfer to a
network location to move from machine to machine all the time.
| |
| Pete Dashwood 2005-01-11, 8:55 pm |
| Thanks Richard,
good advice. (As usual, from you :-))
However, I have NOT applied SP2 for a number of reasons.
I'm due for a new notebook (I try to replace them every three years as MTBF
on hard drives is usually around 10,000 hours; that is about 3 years for me)
and I expect the new machine will have SP2 already applied. That way I'll
have one machine with SP2 and another without.
Current environment is SP1 so the points you raised don't apply.
Thanks anyway,
Pete.
"Richard" <riplin@Azonic.co.nz> wrote in message
news:1105123324.047711.249590@z14g2000cwz.googlegroups.com...
>
> Pete, did you install XP SP2 exactly 30 days ago ?
>
> If I recall, the FJ Cobol has a 30 day grace period before it requires
> the licence. If SP2 killed the mechanism then it may have thought it
> was in that 30 days.
>
> Have you installed the FJ Update Pack 2 which is required for XP SP2 ?
> Perhaps that restarted the 30 day.
>
>
| |
| Pete Dashwood 2005-01-11, 8:55 pm |
| Thane,
thanks very much for this.
I have since found that it is certainly a key problem because I cannot even
use the ""Check registration" facility, let alone uninstall the software to
a floppy for transfer.
If I have to get Fujitsu to reset my key they may require an upgrade to V7
and I don't want to do that.
Raises an interesting point. I have a version I have bought and paid for. I
am not on maintenance/support (dropped it when I found there wasn't any...
During the period when I was sweating blood to get PowerCOBOL running DCOM+
and simply received undocumented messages and absolutely NO support from
Fujitsu...ended up rewriting the whole application in OO COBOL.)
I believe the company is morally bound to re-instate my current version, but
I have little recourse if they don't.
I'll try a re-install and see what happens.
If I have to go to Fujitsu for a new key, I'll report back here what
happens.
Thanks again for your advice. I didn't do a GOOGLE search, but maybe I
should have.
Cheers,
Pete.
"Thane" <thaneh@softwaresimple.com> wrote in message
news:1105111601.029902.274340@f14g2000cwb.googlegroups.com...
> Pete,
>
> You may have stopped a necessary Crypkey service. This is the service
> running that manages the Fujitsu license. You may need Fujitsu to
> reset your key, revoke your license and reinstall. It's possible JUST
> a reinstall will do it as the Crypkey information should still be
> there. It may be that it's not because of the cleanup you performed.
>
> Here's a link to a page offered by some other software about this
> problem. A Google search with your error message as the search
> information is how I found this.
> http://www.ceerelays.co.uk/PTW_FAQ/NetworkKey.htm
>
>
| |
| Richard 2005-01-12, 3:55 am |
| > they may require an upgrade to V7 and I don't want to do that.
Note that Fujitsu's UP2 is for V7 on XP SP2. The list of what it
'fixes' implies that V7 won't run on SP2 without it. By extension nor
will V6.1.
I just checked that my version 6.1 still runs so it is not a general
expire date issue.
> If I have to get Fujitsu to reset my key they may ..
I don't see why they insist on upgrade to V7. They should supply a key
to your existing version regardless of whether they support you or not,
there is no condition that voids your perpetual licence that you
purchased from them.
Still, it is useful to be able to have a 'backup copy' of the reg.
| |
| Frederico Fonseca 2005-01-12, 8:55 am |
| On 11 Jan 2005 19:33:43 -0800, "Richard" <riplin@Azonic.co.nz> wrote:
>
>Note that Fujitsu's UP2 is for V7 on XP SP2. The list of what it
>'fixes' implies that V7 won't run on SP2 without it. By extension nor
>will V6.1.
>
>I just checked that my version 6.1 still runs so it is not a general
>expire date issue.
>
>
>I don't see why they insist on upgrade to V7. They should supply a key
>to your existing version regardless of whether they support you or not,
>there is no condition that voids your perpetual licence that you
>purchased from them.
>Still, it is useful to be able to have a 'backup copy' of the reg.
Registry is not what matters here.
In order to allow a "usefull copy" of the instalation key you need to
use something like Norton Ghost to create a FULL copy of the HD you
install the license on.
Frederico Fonseca
ema il: frederico_fonseca at syssoft-int.com
| |
| JerryMouse 2005-01-12, 3:55 pm |
| Pete Dashwood wrote:
> Thane,
>
> thanks very much for this.
>
> I have since found that it is certainly a key problem because I
> cannot even use the ""Check registration" facility, let alone
> uninstall the software to a floppy for transfer.
>
> If I have to get Fujitsu to reset my key they may require an upgrade
> to V7 and I don't want to do that.
6.1 runs properly on XP SP-2.
>
> Raises an interesting point. I have a version I have bought and paid
> for. I am not on maintenance/support (dropped it when I found there
> wasn't any... During the period when I was sweating blood to get
> PowerCOBOL running DCOM+ and simply received undocumented messages
> and absolutely NO support from Fujitsu...ended up rewriting the whole
> application in OO COBOL.)
That's not exactly true. With maintenance you are allowed to report, and FJ
will acknowledge your report of, bugs in their software. "How to" questions
and interaction with other software are fee-based.
>
> I believe the company is morally bound to re-instate my current
> version, but I have little recourse if they don't.
You have other options. For example, there can be no reasonable culpability
if you take extraordinary measures to get a piece of software running that
you paid for...
| |
| Richard 2005-01-12, 3:55 pm |
| >>Still, it is useful to be able to have a 'backup copy' of the reg.
>Registry is not what matters here.
reg = registration. I know it doesn't use the Windows Registry.
> In order to allow a "usefull copy" of the instalation key you need to
> use something like Norton Ghost to create a FULL copy of the HD you
> install the license on.
Partition Manager is a product that caters for backing up partitions.
One can have, say, two primary partitions of the same size (only one of
which is bootable), and a larger extended partition. PM can then do a
backup of the first primary to the 2nd. If something gets corrupted
then the partition can be restored.
| |
| Richard 2005-01-12, 3:55 pm |
| >>Still, it is useful to be able to have a 'backup copy' of the reg.
>Registry is not what matters here.
reg = registration. I know it doesn't use the Windows Registry.
> In order to allow a "usefull copy" of the instalation key you need to
> use something like Norton Ghost to create a FULL copy of the HD you
> install the license on.
Partition Manager is a product that caters for backing up partitions.
One can have, say, two primary partitions of the same size (only one of
which is bootable), and a larger extended partition. PM can then do a
backup of the first primary to the 2nd. If something gets corrupted
then the partition can be restored.
| |
| Pete Dashwood 2005-01-13, 8:55 am |
|
"JerryMouse" <nospam@bisusa.com> wrote in message
news:10ua7mut590jqb4@news.supernews.com...
> Pete Dashwood wrote:
>
> 6.1 runs properly on XP SP-2.
>
An interesting aside, but I already stated I have not applied SP2.
>
> That's not exactly true.
Jerry, exactly what part of the above is not true?
I can assure you it IS true. The total lack of support from Fujitsu over
this is burned in my memory. I sweated blood to get this thing working, on a
customer site. It NEVER did. It just kept producing nessages that were
undocumented and which nobody at Fujitsu US had the faintest idea about. As
my customer was paying full maintenance and had gone with Fujitsu on my
recommendation, I was not amused. Finally, in desperation, I rewrote the
whole application as COM servers in OO COBOL. It then worked as documented.
I didn't dream the experience and I didn't make it up. It was a nightmare.
Neither am I in the habit of posting things here (or anywhere else for that
matter...) that are NOT true. (I accept that I may sometimes get things
incorrect, but not on this occasion.)
>With maintenance you are allowed to report, and FJ
> will acknowledge your report of, bugs in their software.
Oh Really? So you pay a full maintenance charge for the privelege of being
able to report bugs in the software (doing their QA for them), and they will
graciously say: "Thank you for your bug report" ?
Man, nice work if you can get it...
>"How to" questions
> and interaction with other software are fee-based.
And does "How do I get this software to work as documented?" constitute a
"How to?" question?
I did not come down in the last shower, and I rarely have problems with
Fujitsu software. In fact, it is a very good product that was not properly
or well documented in English. To be fair to them, Fujitsu have tried to fix
this and the current documentation is not bad.
It was not documented anywhere in the V6 docs that PowerCOBOL would have
problems with DCOM+. When I pointed it out and gave examples, they still
didn't accept it or acknowledge it, or fix it. The impression I received was
that their support staff had no idea what I was talking about. My only
recourse was to give up entirely on their "support", and skin the cat in a
different manner, which required many sleeepless nights and huge stress for
me.
Forgive me if I'm a tad testy about this; it still smarts...
>
>
>
> You have other options. For example, there can be no reasonable
culpability
> if you take extraordinary measures to get a piece of software running that
> you paid for...
>
Er...I don't know why it STOPPED running. All I know is that nothing COBOL
development works. (COBOL applications continue to run, I just can't amend
them...) I can't check registration, I can't re-install (probably can if I
uninstall, but I'm loth to do that), the repair facility runs and doesn't
fix the problem. I read and acted on Thane's post which related to a totally
different piece of software, and this indicates that the site code is
corrupted. I have the original site code but I can't re-enter it because it
won't let me transfer the license.
Fortunately, I'm not using COBOL at the moment (it would be really nice if
this happened during major development...). On the basis of this experience,
I am less likely than ever to use it. Who needs a development tool that
stops working for some unknown reason and produces an error message that is
pointless and useless, and, (as if that weren't bad enough) isn't documented
ANYWHERE by Fujitsu?
A less easy going man woul be really pissed off... <G>
Pete.
| |
| JerryMouse 2005-01-13, 3:55 pm |
| Pete Dashwood wrote:
>
> An interesting aside, but I already stated I have not applied SP2.
Okay.
>
>
> Jerry, exactly what part of the above is not true?
There IS support - according to Fujitsu's definition. You are allowed to
report bugs in their software and they will probably acknowledge your
report.
>
> I can assure you it IS true. The total lack of support from Fujitsu
> over this is burned in my memory. I sweated blood to get this thing
> working, on a customer site. It NEVER did. It just kept producing
> nessages that were undocumented and which nobody at Fujitsu US had
> the faintest idea about. As my customer was paying full maintenance
> and had gone with Fujitsu on my recommendation, I was not amused.
> Finally, in desperation, I rewrote the whole application as COM
> servers in OO COBOL. It then worked as documented.
>
> I didn't dream the experience and I didn't make it up. It was a
> nightmare.
>
> Neither am I in the habit of posting things here (or anywhere else
> for that matter...) that are NOT true. (I accept that I may sometimes
> get things incorrect, but not on this occasion.)
>
>
> Oh Really? So you pay a full maintenance charge for the privelege of
> being able to report bugs in the software (doing their QA for them),
> and they will graciously say: "Thank you for your bug report" ?
>
> Man, nice work if you can get it...
From their web site:
"Please note that support under an Annual Maintenance Agreement is intended
to resolve issues where our products are not performing as documented. This
does not include "How to" questions, requests for samples or documentation
links, or questions about interfaces to other third party tools not
documented as part of our product. "
You do get to browse their "Knowledge Base," as part of the agreement,
though.
>
>
> And does "How do I get this software to work as documented?"
> constitute a "How to?" question?
"How to" and "How do" are, evidently in Fujitsu's inscrutable mind,
equivalent.
>
> I did not come down in the last shower, and I rarely have problems
> with Fujitsu software. In fact, it is a very good product that was
> not properly or well documented in English. To be fair to them,
> Fujitsu have tried to fix this and the current documentation is not
> bad.
>
> It was not documented anywhere in the V6 docs that PowerCOBOL would
> have problems with DCOM+. When I pointed it out and gave examples,
> they still didn't accept it or acknowledge it, or fix it. The
> impression I received was that their support staff had no idea what I
> was talking about. My only recourse was to give up entirely on their
> "support", and skin the cat in a different manner, which required
> many sleeepless nights and huge stress for me.
>
> Forgive me if I'm a tad testy about this; it still smarts...
>
> Er...I don't know why it STOPPED running. All I know is that nothing
> COBOL development works. (COBOL applications continue to run, I just
> can't amend them...) I can't check registration, I can't re-install
> (probably can if I uninstall, but I'm loth to do that), the repair
> facility runs and doesn't fix the problem. I read and acted on
> Thane's post which related to a totally different piece of software,
> and this indicates that the site code is corrupted. I have the
> original site code but I can't re-enter it because it won't let me
> transfer the license.
>
> Fortunately, I'm not using COBOL at the moment (it would be really
> nice if this happened during major development...). On the basis of
> this experience, I am less likely than ever to use it. Who needs a
> development tool that stops working for some unknown reason and
> produces an error message that is pointless and useless, and, (as if
> that weren't bad enough) isn't documented ANYWHERE by Fujitsu?
>
> A less easy going man woul be really pissed off... <G>
What's art without suffering?
| |
| Richard 2005-01-13, 3:55 pm |
| > "How to" and "How do" are, evidently in Fujitsu's inscrutable mind,
equivalent.
I seem to have lost the thread here, are you defending Fujitsu support
or condemming it ?
| |
| JerryMouse 2005-01-14, 8:55 am |
| Pete Dashwood wrote:
> Thane,
>
> thanks very much for this.
>
> I have since found that it is certainly a key problem because I
> cannot even use the ""Check registration" facility, let alone
> uninstall the software to a floppy for transfer.
>
> If I have to get Fujitsu to reset my key they may require an upgrade
> to V7 and I don't want to do that.
6.1 runs properly on XP SP-2.
>
> Raises an interesting point. I have a version I have bought and paid
> for. I am not on maintenance/support (dropped it when I found there
> wasn't any... During the period when I was sweating blood to get
> PowerCOBOL running DCOM+ and simply received undocumented messages
> and absolutely NO support from Fujitsu...ended up rewriting the whole
> application in OO COBOL.)
That's not exactly true. With maintenance you are allowed to report, and FJ
will acknowledge your report of, bugs in their software. "How to" questions
and interaction with other software are fee-based.
>
> I believe the company is morally bound to re-instate my current
> version, but I have little recourse if they don't.
You have other options. For example, there can be no reasonable culpability
if you take extraordinary measures to get a piece of software running that
you paid for...
| |
| Richard 2005-01-14, 3:55 pm |
| >>Still, it is useful to be able to have a 'backup copy' of the reg.
>Registry is not what matters here.
reg = registration. I know it doesn't use the Windows Registry.
> In order to allow a "usefull copy" of the instalation key you need to
> use something like Norton Ghost to create a FULL copy of the HD you
> install the license on.
Partition Manager is a product that caters for backing up partitions.
One can have, say, two primary partitions of the same size (only one of
which is bootable), and a larger extended partition. PM can then do a
backup of the first primary to the 2nd. If something gets corrupted
then the partition can be restored.
| |
| Richard 2005-01-14, 3:55 pm |
| >>Still, it is useful to be able to have a 'backup copy' of the reg.
>Registry is not what matters here.
reg = registration. I know it doesn't use the Windows Registry.
> In order to allow a "usefull copy" of the instalation key you need to
> use something like Norton Ghost to create a FULL copy of the HD you
> install the license on.
Partition Manager is a product that caters for backing up partitions.
One can have, say, two primary partitions of the same size (only one of
which is bootable), and a larger extended partition. PM can then do a
backup of the first primary to the 2nd. If something gets corrupted
then the partition can be restored.
| |
| Frederico Fonseca 2005-01-15, 3:55 am |
| On 11 Jan 2005 19:33:43 -0800, "Richard" <riplin@Azonic.co.nz> wrote:
>
>Note that Fujitsu's UP2 is for V7 on XP SP2. The list of what it
>'fixes' implies that V7 won't run on SP2 without it. By extension nor
>will V6.1.
>
>I just checked that my version 6.1 still runs so it is not a general
>expire date issue.
>
>
>I don't see why they insist on upgrade to V7. They should supply a key
>to your existing version regardless of whether they support you or not,
>there is no condition that voids your perpetual licence that you
>purchased from them.
>Still, it is useful to be able to have a 'backup copy' of the reg.
Registry is not what matters here.
In order to allow a "usefull copy" of the instalation key you need to
use something like Norton Ghost to create a FULL copy of the HD you
install the license on.
Frederico Fonseca
ema il: frederico_fonseca at syssoft-int.com
| |
| JerryMouse 2005-01-15, 8:55 am |
| Pete Dashwood wrote:
>
> An interesting aside, but I already stated I have not applied SP2.
Okay.
>
>
> Jerry, exactly what part of the above is not true?
There IS support - according to Fujitsu's definition. You are allowed to
report bugs in their software and they will probably acknowledge your
report.
>
> I can assure you it IS true. The total lack of support from Fujitsu
> over this is burned in my memory. I sweated blood to get this thing
> working, on a customer site. It NEVER did. It just kept producing
> nessages that were undocumented and which nobody at Fujitsu US had
> the faintest idea about. As my customer was paying full maintenance
> and had gone with Fujitsu on my recommendation, I was not amused.
> Finally, in desperation, I rewrote the whole application as COM
> servers in OO COBOL. It then worked as documented.
>
> I didn't dream the experience and I didn't make it up. It was a
> nightmare.
>
> Neither am I in the habit of posting things here (or anywhere else
> for that matter...) that are NOT true. (I accept that I may sometimes
> get things incorrect, but not on this occasion.)
>
>
> Oh Really? So you pay a full maintenance charge for the privelege of
> being able to report bugs in the software (doing their QA for them),
> and they will graciously say: "Thank you for your bug report" ?
>
> Man, nice work if you can get it...
From their web site:
"Please note that support under an Annual Maintenance Agreement is intended
to resolve issues where our products are not performing as documented. This
does not include "How to" questions, requests for samples or documentation
links, or questions about interfaces to other third party tools not
documented as part of our product. "
You do get to browse their "Knowledge Base," as part of the agreement,
though.
>
>
> And does "How do I get this software to work as documented?"
> constitute a "How to?" question?
"How to" and "How do" are, evidently in Fujitsu's inscrutable mind,
equivalent.
>
> I did not come down in the last shower, and I rarely have problems
> with Fujitsu software. In fact, it is a very good product that was
> not properly or well documented in English. To be fair to them,
> Fujitsu have tried to fix this and the current documentation is not
> bad.
>
> It was not documented anywhere in the V6 docs that PowerCOBOL would
> have problems with DCOM+. When I pointed it out and gave examples,
> they still didn't accept it or acknowledge it, or fix it. The
> impression I received was that their support staff had no idea what I
> was talking about. My only recourse was to give up entirely on their
> "support", and skin the cat in a different manner, which required
> many sleeepless nights and huge stress for me.
>
> Forgive me if I'm a tad testy about this; it still smarts...
>
> Er...I don't know why it STOPPED running. All I know is that nothing
> COBOL development works. (COBOL applications continue to run, I just
> can't amend them...) I can't check registration, I can't re-install
> (probably can if I uninstall, but I'm loth to do that), the repair
> facility runs and doesn't fix the problem. I read and acted on
> Thane's post which related to a totally different piece of software,
> and this indicates that the site code is corrupted. I have the
> original site code but I can't re-enter it because it won't let me
> transfer the license.
>
> Fortunately, I'm not using COBOL at the moment (it would be really
> nice if this happened during major development...). On the basis of
> this experience, I am less likely than ever to use it. Who needs a
> development tool that stops working for some unknown reason and
> produces an error message that is pointless and useless, and, (as if
> that weren't bad enough) isn't documented ANYWHERE by Fujitsu?
>
> A less easy going man woul be really pissed off... <G>
What's art without suffering?
| |
| Pete Dashwood 2005-01-15, 8:55 am |
| Thane,
thanks very much for this.
I have since found that it is certainly a key problem because I cannot even
use the ""Check registration" facility, let alone uninstall the software to
a floppy for transfer.
If I have to get Fujitsu to reset my key they may require an upgrade to V7
and I don't want to do that.
Raises an interesting point. I have a version I have bought and paid for. I
am not on maintenance/support (dropped it when I found there wasn't any...
During the period when I was sweating blood to get PowerCOBOL running DCOM+
and simply received undocumented messages and absolutely NO support from
Fujitsu...ended up rewriting the whole application in OO COBOL.)
I believe the company is morally bound to re-instate my current version, but
I have little recourse if they don't.
I'll try a re-install and see what happens.
If I have to go to Fujitsu for a new key, I'll report back here what
happens.
Thanks again for your advice. I didn't do a GOOGLE search, but maybe I
should have.
Cheers,
Pete.
"Thane" <thaneh@softwaresimple.com> wrote in message
news:1105111601.029902.274340@f14g2000cwb.googlegroups.com...
> Pete,
>
> You may have stopped a necessary Crypkey service. This is the service
> running that manages the Fujitsu license. You may need Fujitsu to
> reset your key, revoke your license and reinstall. It's possible JUST
> a reinstall will do it as the Crypkey information should still be
> there. It may be that it's not because of the cleanup you performed.
>
> Here's a link to a page offered by some other software about this
> problem. A Google search with your error message as the search
> information is how I found this.
> http://www.ceerelays.co.uk/PTW_FAQ/NetworkKey.htm
>
>
| |
|
| Interesting - I have not applied the fix pack but I may do it for the
distributed runtime. I think the only time this is an issue is on
newer machines that can check for the instruction overflow.
| |
| Richard 2005-01-19, 3:55 am |
| >>Still, it is useful to be able to have a 'backup copy' of the reg.
>Registry is not what matters here.
reg = registration. I know it doesn't use the Windows Registry.
> In order to allow a "usefull copy" of the instalation key you need to
> use something like Norton Ghost to create a FULL copy of the HD you
> install the license on.
Partition Manager is a product that caters for backing up partitions.
One can have, say, two primary partitions of the same size (only one of
which is bootable), and a larger extended partition. PM can then do a
backup of the first primary to the 2nd. If something gets corrupted
then the partition can be restored.
| |
| Richard 2005-01-19, 3:55 am |
| >>Still, it is useful to be able to have a 'backup copy' of the reg.
>Registry is not what matters here.
reg = registration. I know it doesn't use the Windows Registry.
> In order to allow a "usefull copy" of the instalation key you need to
> use something like Norton Ghost to create a FULL copy of the HD you
> install the license on.
Partition Manager is a product that caters for backing up partitions.
One can have, say, two primary partitions of the same size (only one of
which is bootable), and a larger extended partition. PM can then do a
backup of the first primary to the 2nd. If something gets corrupted
then the partition can be restored.
| |
| Richard 2005-01-19, 3:55 am |
| > "How to" and "How do" are, evidently in Fujitsu's inscrutable mind,
equivalent.
I seem to have lost the thread here, are you defending Fujitsu support
or condemming it ?
| |
| Richard 2005-01-19, 3:55 am |
| > they may require an upgrade to V7 and I don't want to do that.
Note that Fujitsu's UP2 is for V7 on XP SP2. The list of what it
'fixes' implies that V7 won't run on SP2 without it. By extension nor
will V6.1.
I just checked that my version 6.1 still runs so it is not a general
expire date issue.
> If I have to get Fujitsu to reset my key they may ..
I don't see why they insist on upgrade to V7. They should supply a key
to your existing version regardless of whether they support you or not,
there is no condition that voids your perpetual licence that you
purchased from them.
Still, it is useful to be able to have a 'backup copy' of the reg.
| |
| Pete Dashwood 2005-01-19, 3:55 am |
|
"JerryMouse" <nospam@bisusa.com> wrote in message
news:10ua7mut590jqb4@news.supernews.com...
> Pete Dashwood wrote:
>
> 6.1 runs properly on XP SP-2.
>
An interesting aside, but I already stated I have not applied SP2.
>
> That's not exactly true.
Jerry, exactly what part of the above is not true?
I can assure you it IS true. The total lack of support from Fujitsu over
this is burned in my memory. I sweated blood to get this thing working, on a
customer site. It NEVER did. It just kept producing nessages that were
undocumented and which nobody at Fujitsu US had the faintest idea about. As
my customer was paying full maintenance and had gone with Fujitsu on my
recommendation, I was not amused. Finally, in desperation, I rewrote the
whole application as COM servers in OO COBOL. It then worked as documented.
I didn't dream the experience and I didn't make it up. It was a nightmare.
Neither am I in the habit of posting things here (or anywhere else for that
matter...) that are NOT true. (I accept that I may sometimes get things
incorrect, but not on this occasion.)
>With maintenance you are allowed to report, and FJ
> will acknowledge your report of, bugs in their software.
Oh Really? So you pay a full maintenance charge for the privelege of being
able to report bugs in the software (doing their QA for them), and they will
graciously say: "Thank you for your bug report" ?
Man, nice work if you can get it...
>"How to" questions
> and interaction with other software are fee-based.
And does "How do I get this software to work as documented?" constitute a
"How to?" question?
I did not come down in the last shower, and I rarely have problems with
Fujitsu software. In fact, it is a very good product that was not properly
or well documented in English. To be fair to them, Fujitsu have tried to fix
this and the current documentation is not bad.
It was not documented anywhere in the V6 docs that PowerCOBOL would have
problems with DCOM+. When I pointed it out and gave examples, they still
didn't accept it or acknowledge it, or fix it. The impression I received was
that their support staff had no idea what I was talking about. My only
recourse was to give up entirely on their "support", and skin the cat in a
different manner, which required many sleeepless nights and huge stress for
me.
Forgive me if I'm a tad testy about this; it still smarts...
>
>
>
> You have other options. For example, there can be no reasonable
culpability
> if you take extraordinary measures to get a piece of software running that
> you paid for...
>
Er...I don't know why it STOPPED running. All I know is that nothing COBOL
development works. (COBOL applications continue to run, I just can't amend
them...) I can't check registration, I can't re-install (probably can if I
uninstall, but I'm loth to do that), the repair facility runs and doesn't
fix the problem. I read and acted on Thane's post which related to a totally
different piece of software, and this indicates that the site code is
corrupted. I have the original site code but I can't re-enter it because it
won't let me transfer the license.
Fortunately, I'm not using COBOL at the moment (it would be really nice if
this happened during major development...). On the basis of this experience,
I am less likely than ever to use it. Who needs a development tool that
stops working for some unknown reason and produces an error message that is
pointless and useless, and, (as if that weren't bad enough) isn't documented
ANYWHERE by Fujitsu?
A less easy going man woul be really pissed off... <G>
Pete.
| |
| JerryMouse 2005-01-19, 3:55 am |
| Pete Dashwood wrote:
>
> An interesting aside, but I already stated I have not applied SP2.
Okay.
>
>
> Jerry, exactly what part of the above is not true?
There IS support - according to Fujitsu's definition. You are allowed to
report bugs in their software and they will probably acknowledge your
report.
>
> I can assure you it IS true. The total lack of support from Fujitsu
> over this is burned in my memory. I sweated blood to get this thing
> working, on a customer site. It NEVER did. It just kept producing
> nessages that were undocumented and which nobody at Fujitsu US had
> the faintest idea about. As my customer was paying full maintenance
> and had gone with Fujitsu on my recommendation, I was not amused.
> Finally, in desperation, I rewrote the whole application as COM
> servers in OO COBOL. It then worked as documented.
>
> I didn't dream the experience and I didn't make it up. It was a
> nightmare.
>
> Neither am I in the habit of posting things here (or anywhere else
> for that matter...) that are NOT true. (I accept that I may sometimes
> get things incorrect, but not on this occasion.)
>
>
> Oh Really? So you pay a full maintenance charge for the privelege of
> being able to report bugs in the software (doing their QA for them),
> and they will graciously say: "Thank you for your bug report" ?
>
> Man, nice work if you can get it...
From their web site:
"Please note that support under an Annual Maintenance Agreement is intended
to resolve issues where our products are not performing as documented. This
does not include "How to" questions, requests for samples or documentation
links, or questions about interfaces to other third party tools not
documented as part of our product. "
You do get to browse their "Knowledge Base," as part of the agreement,
though.
>
>
> And does "How do I get this software to work as documented?"
> constitute a "How to?" question?
"How to" and "How do" are, evidently in Fujitsu's inscrutable mind,
equivalent.
>
> I did not come down in the last shower, and I rarely have problems
> with Fujitsu software. In fact, it is a very good product that was
> not properly or well documented in English. To be fair to them,
> Fujitsu have tried to fix this and the current documentation is not
> bad.
>
> It was not documented anywhere in the V6 docs that PowerCOBOL would
> have problems with DCOM+. When I pointed it out and gave examples,
> they still didn't accept it or acknowledge it, or fix it. The
> impression I received was that their support staff had no idea what I
> was talking about. My only recourse was to give up entirely on their
> "support", and skin the cat in a different manner, which required
> many sleeepless nights and huge stress for me.
>
> Forgive me if I'm a tad testy about this; it still smarts...
>
> Er...I don't know why it STOPPED running. All I know is that nothing
> COBOL development works. (COBOL applications continue to run, I just
> can't amend them...) I can't check registration, I can't re-install
> (probably can if I uninstall, but I'm loth to do that), the repair
> facility runs and doesn't fix the problem. I read and acted on
> Thane's post which related to a totally different piece of software,
> and this indicates that the site code is corrupted. I have the
> original site code but I can't re-enter it because it won't let me
> transfer the license.
>
> Fortunately, I'm not using COBOL at the moment (it would be really
> nice if this happened during major development...). On the basis of
> this experience, I am less likely than ever to use it. Who needs a
> development tool that stops working for some unknown reason and
> produces an error message that is pointless and useless, and, (as if
> that weren't bad enough) isn't documented ANYWHERE by Fujitsu?
>
> A less easy going man woul be really pissed off... <G>
What's art without suffering?
| |
|
| Interesting - I have not applied the fix pack but I may do it for the
distributed runtime. I think the only time this is an issue is on
newer machines that can check for the instruction overflow.
|
|
|
|
|