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Unable to preview reports
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| Gary Thackrah 2004-06-10, 3:55 am |
| Hi,
I have a problem at one site where they are unable to preview any
reports. If they print without previewing it works fine but when they
try to preview, the system locks up. I think the problem is that the
system cannot create the windows meta files for the preview but I
don't know why that would be.
They are using win2k server and its a clarion 5b application. They
have plenty of disk space available.
Any help is appreciated.
Thanks
Gary
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| Jason Berkan 2004-06-10, 3:55 pm |
| On 9 Jun 2004 22:38:01 -0700, gary.thackrah@jda.com (Gary Thackrah)
wrote:
>I have a problem at one site where they are unable to preview any
>reports. If they print without previewing it works fine but when they
>try to preview, the system locks up. I think the problem is that the
>system cannot create the windows meta files for the preview but I
>don't know why that would be.
One possibility is lack of room in the TEMP directory. Try cleaning
it out and then try the preview.
Jason
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| Gary Thackrah 2004-06-11, 3:55 am |
| That worked. Thanks Jason
Jason Berkan <jason_berkan@canada.com> wrote in message news:<u1vgc09pjp2jl7nha52jj8tgcft9vhpu0b@4ax.com>...
> On 9 Jun 2004 22:38:01 -0700, gary.thackrah@jda.com (Gary Thackrah)
> wrote:
>
> One possibility is lack of room in the TEMP directory. Try cleaning
> it out and then try the preview.
>
> Jason
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| Gary Thackrah 2004-07-01, 3:55 am |
| Thanks a lot, that worked. However, the customer has experienced the
exact same problem again after about 2 w s. I know clearing out the
TEMP directory will fix it but why is it getting full so quickly? I
have several other customers using the exact same software and
hardware config but they don't have this problem. Are the files in
the TEMP folder Windows Meta files?
Jason Berkan <jason_berkan@canada.com> wrote in message news:<u1vgc09pjp2jl7nha52jj8tgcft9vhpu0b@4ax.com>...
> On 9 Jun 2004 22:38:01 -0700, gary.thackrah@jda.com (Gary Thackrah)
> wrote:
>
> One possibility is lack of room in the TEMP directory. Try cleaning
> it out and then try the preview.
>
> Jason
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| Jason Berkan 2004-07-05, 3:55 pm |
| On 30 Jun 2004 18:24:21 -0700, gary.thackrah@jda.com (Gary Thackrah)
wrote:
>Thanks a lot, that worked. However, the customer has experienced the
>exact same problem again after about 2 ws. I know clearing out the
>TEMP directory will fix it but why is it getting full so quickly?
Not really a Clarion question/problem. Lots of programs use the TEMP
directory for "scratch" files and there are many things that can cause
those files to be left behind.
Probably the easiest solution is to create a batch file that wipes out
the TEMP directory. Your user can run it when they have problems, or
you can set it up to run whenever the computer starts. (I wouldn't
advise that, as in the case of a computer crash, some programs can
recover data files from the TEMP directory.)
lJason
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