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| I am s ing a challenging/dynamic job opportunity in the area relating
to Web Project Management.
I have 10+ years managing multi-project initiatives (through the entire
Project Management Life Cycle) in an e-business, as well as, a
traditional-business (bricks & mortar) work environment.
I possess an MBA - Project Management degree from Athabasca
University - Canada; recognized for being in the list of the worlds top
75 EMBA programs, as compiled by the Financial Times (FT) of London,
England.
I have acquired the internationally recognized Project Management
Professional (PMP) certification from the Project Management Institute
- U.S.A.
I have a good comprehension of web technologies complimented by the
Certified Internet Webmaster (CIW) - Professional; certification from
U.S.A. In addition, I also have the Certificate in Internet Marketing
from the University of British Columbia - Canada.
I have excellent interpersonal and communications skills. Through the
entire tenure of my career I have held customer-centric and
people-facing job positions, managing relationships from a wide array
of individual customers, to corporate clients, to multi-cultural staff.
My strength lies in establishing exceptional customer and employee
relationships.
Following is my resume for your perusal.
Sincerely,
Christopher D'souza.
chrisvdsouza@yahoo.ca
905-8160427
_____________________________
Work Experience
=============
Emirates Bank Group
--------------------------
The Emirates Bank Group, headquartered in Dubai - United Arab
Emirates, is the premier financial services conglomerate in the Middle
East, having business interests in Insurance, Banking, Investments,
Credit Cards and Foreign Trade Finance. (Profit for year 2004 - USD
350 Million).
Web (Project) Manager - Project Management Office
Feb. 2001 - Jan. 2005
I managed e-Business Projects for the "9" financial services
companies of the Emirates Bank Group. My client portfolio also included
several e-government organizations, as well as, multinational
corporations.
Project Management:
1. Project managed development of PDA, Mobile and Internet banking
functionalities:
- Development of additional functionalities (Payments & Transfers)
within the existing Internet (online) Banking Service;
- Development of "Push" (Pre-defined alerts received on the mobile)
services for Mobile Banking. Alerts in lieu of banking conducted
through the branch or Internet.
- Development of PDA Banking (Functionalities; Accounts, Payments &
Transfers).
2. Project managed a major e-banking (meBANK) initiative of the
Emirates Bank Group:
e-banking
- Development of online delivery of Accounts (current and savings),
Deposits, and Loan (personal and vehicle) products;
- Deployment of Internet Banking accessible through web site and branch
self-serve PCs;
- Deployment of Mobile and PDA banking.
e-media
- Procurement/Deployment of ABMs;
- Procurement/Deployment of Information Kiosks;
- Creation of e-learning (Retail Banking Products and Services) modules
for
Kiosks;
- Procurement/Deployment of Plasma Screens to run infomercials;
- Development of web site (www.me.ae).
e-marketing
- Design and Development of e-mailers, e-newsletter, and e-banners
deployed on third-party web sites;
- Deployment of an e-mailer/e-newsletter broadcasting system.
3. Project managed the development/deployment of e-payment mechanisms
to e-commerce enabled web sites of e-government and multinational
corporations
- Development of the e-wallet (Account to Account) payment mechanism;
- Deployment of Commerce Gateway (Credit Card) payment mechanism to
e-government and multinational corporations.
4. Project managed the re-engineering of 8 web sites of EBG companies.
- Development of e-commerce enabled web sites using state-of-the-art
e-content management and e-commerce technology;
- Development of the Corporate Intranet for the companies of the
Emirates Bank Group;
- Management of the day-to-day operations of the 14 Internet, Intranet
and Extranet web sites;
- Creation of a web development Unit (Recruitment of staff;
Formalization of Service Level Agreements, Formulation of pricing
methodology, Establishment of web development methodology)
Team Composition:
Worked with cross-functional teams within and outside the Emirates Bank
Group network:
- Worked with the Business Unit, Internal Audit, Information Technology
Security and Group Operations Services.
- Worked with the three main groups in the Information Technology
Division (i.e. Administrative Applications, Technical Services and User
Support Services).
- Worked with third-party technology provider:
1. http://www.iflexsolutions.com/ Information technology and software
consultants to the financial services industry. FLEXCUBE, one of the
world's best-selling online banking solutions.
2. www.microsoft.com for web site development.
Accolades:
- Emirates Bank Group was awarded "e-Banking - 2004" for its range
of online banking functionalities.
- Emirates Bank Group was awarded "e-Bank - 2002" for its innovative
"meBANK" retail banking initiative.
Note: From 37 domestic and international banks in the country - Dubai
(United Arab Emirates).
Project Management Methodologies:
For PDA, Mobile and Internet Banking:
- Used SDLC (Requirements/Design/Development/Testing/Implementation -
Training/Maintenance) methodologies for application development.
- Used PMLC (Initiation/Planning/Executing/Controlling/Closing) through
PMBOK methodologies (Core and Facilitating processes -
Time/Cost/HR/Communication/Risk/Scope/Procurement)
For Web Site:
- Macromedia Methodology - Discover/Define/Structure/Design/Build &
Test/Launch/Evaluate & Maintenance
t-Com. Inc.
-------------
Self-employed
May 1998 - Jan. 2001
I was engaged in providing value added services designed to assist
small to medium sized business enterprises in Ontario - Canada.
Toronto Dominion (TD) Bank
------------------------------------
Branch Manager (Canada Trust - a subsidiary of TD)
Nov. 1996 - April 1998
I managed a medium sized branch with a staff compliment of 25+
individuals. Products and Services related to Banking, Insurance,
Credit Cards and Investments.
Project Management:
Project managed the development/deployment of a comprehensive financial
services e-module, which was used in branches by staff as an
interactive tool to facilitate marketing/selling of financial services
related products to customers.
London Life Insurance Company
---------------------------------------
- Financial Planning Consultant
Jan. 1996 - Oct. 1996
I managed a portfolio of clients within a designated territory.
Project Management:
Project managed the development of an e-databank module comprising of
information (features and benefits) on individual and business related
insurance products.
Standard Chartered Bank
------------------------------
- Manager - Branch (Credit) Control
Mar. 1993 - June 1995
I managed the authorization of credit applications for personal and
vehicle loans submitted by six retail banking branches in the country.
- Branch Manager
Jan. 1992 - Feb. 1993
- Asst. Branch Manager
Aug. 1990 - Dec. 1991
I managed large sized branch with a staff compliment of 32+
individuals. Products and Services related to Banking, Insurance,
Credit Cards and Investments. Portfolio serviced included both
Corporate as well as Individuals clients.
Project Management:
Project managed the re-engineering of the bank's six branches in to
sales and service hubs; A major business initiative for the bank.
Related activities included; (i) Branch (front-office) Automation; (ii)
Credit and Operations (back-office) Centralization; (iii) Re-write
(inclusive of refinement of workflow processes) of the "Standard
Instructions Manual" for Credit and Operations; (iv) Implementation
of Sales & Marketing methodology; (v) Introduction of HR best
practices; (vi) Refurbishment of premises.
All of the above entailed robust interaction/collaboration with various
information technology and business service providers.
Emirates Bank International
- Personal Banker
June 1983 - July 1990
I supervised various credit and operations functions within the main
branch.
Educational Qualifications
====================
Degree
--------
- Master of Business Administration (MBA) - specializing in Project
Management - Athabasca University - Canada
(Overall Grade Average: 82.5%)
(Canadian Business Magazine's ranking of Canada's Executive MBA
programs rated Athabasca University's Executive MBA 3rd in Canada);
(Athabasca University's Executive MBA is on the prestigious list of
the world's top 75 EMBA programs compiled by the Financial Times (FT)
of London, England);
Certification
---------------
Project Management:
- Project Management Professional (PMP) certification - Project
Management Institute (PMI) - U.S.A.
Financial Services:
- Canadian Securities certification (i.e. Stocks, Bonds, etc.) -
Canadian Securities Institute - Canada;
- The Canadian Investment Funds certification (i.e. Mutual Funds) - The
Investment Funds Institute of Canada - Canada;
- Life Insurance certification - The Insurance Council of Ontario -
Canada.
Note: Attended a multitude of banking workshops/seminars during tenure
of work.
Internet:
- Certified Internet Web Master (CIW - Professional) - U.S.A;
- Certificate in Internet Marketing (CIM) - The University of British
Columbia - Canada. (This Internet program received the 1999
Innovative Programming Award from the University of Continuing
Education Association (UCEA) of North America).
Professional Affiliations
==================
- Member (current) - Project Management Institute - U.S.A;
Project Management Institute (PMI), with more than 150,000 members in
over 150 countries, is the world's foremost advocate for the project
management profession.
- Member (past) - Continuous Improvement (CI) Committee - Emirates
Bank Group.
"CI" was established 5 years ago for the purposes of recognizing
and rewarding ideas emanating from EBG staff that result in a cost
saving or improved performance of a product and/or service;
- Board of Director (past) - "Reach Out"- Canada Trust - Canada
"Reach Out" was established by Canada Trust (TD Bank) for the
purposes of raising and donating funds to worthy causes throughout
Canada.
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