| Systems OnTime 2005-02-28, 3:56 pm |
| The Senior Application Consultant (AC) is responsible for implementing
proprietary
software and hardware solutions into customer's environment.
Principal Responsibilities:
1. Work in a team environment at customer's sites to implement, enhance
and
support products/services that the client sells to its customers
2. Works closely with the clients Project Managers to complete tasks
delegated
by the Project Managers in support of system implementations, though
may
operate independently given the service provided.
3. The Application Consultant will account for all project time.
4. The Advisory Application Consultant will conduct the following customer
/site related tasks:
Implement data collection devices
Implement software in multi-vendor environments
Perform business rule analysis
Configure software applications
Conduct application orientation for customers
Analyze enhanced requirements and creating process documentation,
diagrams and feature specifications
Understand and configuring software interfacing products
Consult customers on system configuration, industry specific features
and
system processes and procedures
Troubleshoot and resolve complex customer environment problems
5. The Application Consultant will expand their knowledge of clients'
product
line through
self-study, attend classes and/or participating in
Web Virtual Training.
6. The Application Consultant will spend time, w ly, reviewing the
clients
Web Site to use
the tools available to enhance their knowledge of products,
research questions,
and keep
abreast of company developments (technical and non-technical)
7. The AC will communicate with customers in a timely, professional
manor and will
escalate issues
to the Project Manager as necessary.
" Escalate Product Issues when all avenues of resolution are exhausted
" Escalate "gates" to success, as necessary - personnel, scope changes,
billings, etc.
8. AC will portray a positive, proactive and professional work ethic
to the customer and the
people he or she interacts with on a daily basis. Creating
and maintaining Customer
Satisfaction and referenceability of customers is a
primary goal for the position.
9. The AC will look to enhance the effectiveness of the position by
instilling into the work
environment efficiencies and tools that can be used
to better Sell and Service
our customers.
10. Key measurements for success will include, but not be limited,
to the following:
" Implement complex system solutions to completion
" Complete tasks within budget hours
" Achieve Customer Satisfaction goals
" Develop and maintain Customer references
" Achieve billable utilization targets
" Ensure the effective transition of the customer to Global Support
Qualifications
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily.
The requirements listed below are representative of the knowledge,
skills and/or ability required.
" Minimum of 8 years experience in the implementation of software solutions
" Experience with multiple operating systems implementations
" Experience in applications environments utilizing Oracle & SQL relational
databases
" Competency implementing solutions in complex network environments
" Experience in implementing web-based technologies
" Demonstrated communication skills both written and verbal with senior
executive levels of
the organization (internal and external)
" Possess Certifications in one or more of the following technologies
- networks, database,
programming
" Some scripting expertise (Java, Perl, for example)
" Bachelors degree or equivalent in Computer Science or related field
Please send resumes jobs@systemsontime.com
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