| Systems OnTime 2005-01-24, 8:55 pm |
| Systems Trainer / Technician
Position: Full-time
Location: Toronto
Our client is looking for a full-time Trainer / Technician for their
Toronto office.
Organization Consideration:
*Accountable to the Vice-President
Summary:
*This position is responsible for training users on XTL systems
Responsibilities:
1. Training
*Develop and maintain courses
*Identify the needs of users in each department by working with the
department managers
*Enhance and develop specific courses designed for our users
*Schedule and present courses
2. hardware and Software Troubleshooting
*Be able to diagnose and solve problems as they arise
*Monitor systems for deviations and status to detect, report and resolve
errors
*Inventory, configure and install personal computers, terminals and
printers
*Maintain organization and cleanliness of computer rooms and parts
3. Maintain System Security
*Maintain user id's and access rights for AS/400, Netware, Octel,
Active Voice, Lotus Notes
*Enforce and audit the company's security problems
4. Assist End Users with Problems and Training
*Train users on the phone system and voice mail
*Act as initial point of contact for users, responding to and/or routing
inquiries to appropriate personnel
*Work directly with end users in resolving problems with PC operations
and software
*Answer user's questions with respect to schedules, unusual situations,
priorities, etc.
Main Requirements and Competencies
*Able to train adults
*Know how the systems are set up and connected
*AS/400 Systems Operations, Netware Administration, Octel Administration,
Active Voice Administration
*Good verbal and written communications skills
*Ability to detect, investigate, and resolve standard and nonstandard
computer operations problems
*Ability to interpret and apply computer operations procedures
*Knowledge of Star Office desktop applications
*Able to organize daily activities to meet established priorities and
goals
*Skill in the operation of a variety of computer equipment, software,
and associated peripherals
*Bilingual in English and French an asset
*Resolution of problems and initiative
*Fast paced problem solving
*Investigative troubleshooting
Please send resumes jobs@systemsontime.com
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