| Video61@tcq.net 2006-08-29, 9:57 pm |
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The purpose of capitalism is to create wealth, not jobs!!! wrote:
> By David Jones, Daily Post
>
> THE contact centre industryin Wales could benefit from moves to bring ope=
rations back to the UK from abroad, industry lead-ers claim.
>
> Acustomer backlash against off-shore contact centres has convinced some o=
perators to re-think offshore plans.
>
> Cost savings achieved by shifting operations to places such as India may,=
in some cases, be overshadowed by customer losses, suggests a report by le=
ading customer management consultancy CM Insight, sponsored by the Welsh As=
sembly Government's International Business Wales.
>
> Wales has lost some customer service jobs to offshoring but 130 companies=
still have Welsh operations - including Stena at Holyhead and ScottishPowe=
r's Manweb which has acustomer service centre at Rhostyllen, near Wrexham.
>
> SandraBusby, managing director of the Welsh Contact
>
> Centre Forum, representing operators of Wales' =A3400m-a-year industry, s=
aid: "The report highlights the real benefits some operators have gained fr=
om making the move offshore, but gives timely warning about the dangers of =
s ing cost reductions offshore without due regard for service quality and=
the customer experience.
>
>
> "Although the headline cost of outsourcing operations over-seas can appea=
r to be low, this report identifies other important underlying factors, whi=
ch businesses and organisations need to add to the equation in order to gai=
n atrue picture of the cost of offshoring.
>
>
> "These other factors include high staff attrition and absenteeism rates a=
nd adverse domestic customer reaction."
>
>
> She added that offshoring posed a constant threat to the industry and had=
already hit the economy of Wales.
>
>
> The Real Cost of Offshore: A Sting in the Tail? says high staff turnover =
and absenteeism in overseas call centres have a detrimental impact on servi=
ces.
>
>
> http://indiaenews.com/2006-08/19502...-jobs-india.htm
>
>
> -=3D-
> This message was sent via two or more anonymous remailing services.\
XXXX off idiot, nowhere in the constitution of the u.s.a. says
anyhting about capitalism being our system. our system is flexible, and
there are other alternatives. so the purpose of capitalism is the
enrichment of a few something our founders feared. that is why we have
alternatives for the likes of you.
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