Software Engineering - Need recommendaiton for bug/issue tracking software

Author

Need recommendaiton for bug/issue tracking software

strepxe@yahoo.co.uk

2006-05-13, 7:01 pm

Hi,

I'm looking to source software for bug tracking/issue tracking in the
following areas:

- project management
- configuration mangement
- development
- support

Basically I'm looking for one s/w package that could meet the needs for
the areas of project management, support and development. Its for a
small company so one package that could be used to perform the core
activities in each of these areas is perferable to three separate ones
which perform all in each. Cost is an issue and, unfortunatley, its got
to run on windows. Have seen a product called eventum by mysql which
may do the trick but would appreciate any guidance the community could
offer?

Thanks,

G

J Str

2006-05-14, 10:02 pm

Is web-based a possibility? There are many free open-source options
available that can run on Windows with Apache. Unfortunately I don't
know of one solution that performs all of those functions, but I can
recommend:

dotproject for project management
bugzilla for bug tracking
webrt for support issue tracking
CVSNT for version control

strepxe@yahoo.co.uk wrote:
> Hi,
>
> I'm looking to source software for bug tracking/issue tracking in the
> following areas:
>
> - project management
> - configuration mangement
> - development
> - support
>
> Basically I'm looking for one s/w package that could meet the needs for
> the areas of project management, support and development. Its for a
> small company so one package that could be used to perform the core
> activities in each of these areas is perferable to three separate ones
> which perform all in each. Cost is an issue and, unfortunatley, its got
> to run on windows. Have seen a product called eventum by mysql which
> may do the trick but would appreciate any guidance the community could
> offer?
>
> Thanks,
>
> G

darkcastle22

2006-05-15, 4:13 am

Hello,

Add MANTIS to the list. That's what we are using in my company for
issue tracking.

Cheers,

Avinash

strepxe@yahoo.co.uk wrote:
> Hi,
>
> I'm looking to source software for bug tracking/issue tracking in the
> following areas:
>
> - project management
> - configuration mangement
> - development
> - support
>
> Basically I'm looking for one s/w package that could meet the needs for
> the areas of project management, support and development. Its for a
> small company so one package that could be used to perform the core
> activities in each of these areas is perferable to three separate ones
> which perform all in each. Cost is an issue and, unfortunatley, its got
> to run on windows. Have seen a product called eventum by mysql which
> may do the trick but would appreciate any guidance the community could
> offer?
>
> Thanks,
>
> G

redrichard

2006-05-15, 4:13 am

Hi,

I can certainly recommend Bugzilla. We've used it for test tracking,
workflow, certain PM tasks and operational support management, for both
internal & client facing access we've found it to be very good and
nicely configrable.

Rgds,

Richard.

strepxe@yahoo.co.uk wrote:
> Hi,
>
> I'm looking to source software for bug tracking/issue tracking in the
> following areas:
>
> - project management
> - configuration mangement
> - development
> - support
>
> Basically I'm looking for one s/w package that could meet the needs for
> the areas of project management, support and development. Its for a
> small company so one package that could be used to perform the core
> activities in each of these areas is perferable to three separate ones
> which perform all in each. Cost is an issue and, unfortunatley, its got
> to run on windows. Have seen a product called eventum by mysql which
> may do the trick but would appreciate any guidance the community could
> offer?
>
> Thanks,
>
> G

prjctfish@gmail.com

2006-05-15, 10:00 pm

G,

I have used Bugzilla at almost every firm that I have worked at. The
interface usually needs a bit tweaking as the out of the box UI is a
bit confusing and has bad flow. It is though the easiest system to use
and administer.

Here's the link to the Windows install
http://www.bugzilla.org/docs/win32install.html

--Simon

http://www.simonmetz.com/project_management

Marcus Tettmar

2006-05-16, 7:08 pm

Hi,

FogBugz is popular:
[url]http://www.fogcr

.com/FogBugz/index.html[/url]

A basic open source package we have used is phpBugTracker:
http://phpbt.sourceforge.net/

Marcus

On Sat, 13 May 2006 16:19:37 +0100, strepxe@yahoo.co.uk wrote:
> Hi,
>
> I'm looking to source software for bug tracking/issue tracking in
> the following areas:
>
> - project management
> - configuration mangement
> - development
> - support

Kind Regards,
Marcus Tettmar
Tel: +44 8700 684 523 | Mob: +44 7976 691 276
Skype: marcustettmar | Web: http://www.mjtnet.com/
----------------------------------------------------------------
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strepxe@yahoo.co.uk

2006-05-16, 7:08 pm

hi,

thanks for all the advice everyone; i like bugzilla too and have found
it to be quite useful. for our company i'm looking at a hosted solution
and was wondering if any of you have ever used something like
problemtracker?

thanks,

ger

erkan77@gmail.com

2006-05-16, 7:08 pm

Hi,

(btw: your name is missing :-) )

I also use mantis and not so much bugzilla:
but here is what I recently found:
a virtual appliance for bugzilla with VMWare:
http://deskzilla.com/vbugzilla.html

ready configured and runnable with just a doubleclick in a window.
I guess for all of us good to use

Erkan

strepxe@yahoo.co.uk

2006-05-23, 8:03 am

hi,
just tried it out; very

and easy to set up. going to propose a
number of internally supported and externally hosted solution. will let
you guys know about the result of our review.
cheers,
g
what you mean my name is missing? :-)

amit_hasija836@hotmail.com

2006-05-24, 4:08 am

Hey man,
We have been using an online Project management software from
http://EasternHorizon.us They have the Project management, requirement
management, issue tracking features etc on it. See if it will work for
you.

Thanks
Amit

strepxe@yahoo.co.uk wrote:
> Hi,
>
> I'm looking to source software for bug tracking/issue tracking in the
> following areas:
>
> - project management
> - configuration mangement
> - development
> - support
>
> Basically I'm looking for one s/w package that could meet the needs for
> the areas of project management, support and development. Its for a
> small company so one package that could be used to perform the core
> activities in each of these areas is perferable to three separate ones
> which perform all in each. Cost is an issue and, unfortunatley, its got
> to run on windows. Have seen a product called eventum by mysql which
> may do the trick but would appreciate any guidance the community could
> offer?
>
> Thanks,
>
> G

amit_hasija836@hotmail.com

2006-05-24, 4:08 am

Craig Cockburn

2006-05-25, 7:03 pm

In message <1148457873.553010.98840@g10g2000cwb.googlegroups.com>,
amit_hasija836@hotmail.com writes
>Hey man,
>We have been using an online Project management software from
>http://EasternHorizon.us They have the Project management, requirement
>management, issue tracking features etc on it. See if it will work for
>you.
>
I use Serio http://www.seriosoft.com/

It's more geared up for helpdesks but works fine for internal testing as
well and of course you'll need something once your application goes live
and real users log problems...
--
Craig Cockburn ("coburn"). M.Sc., CITP, CEng
Owner, http://www.siliconglen.com/
Home to the first online guide to Scotland, founded 1994.
Scottish blog, FAQ, weddings, website design, stop spam and more!

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